How it works
Six steps, and you always know which one you are on.
Nothing happens behind a curtain. Each step says who is doing the work and how long it should take.
LTAP Operational Flow
Travel Assistance Workflow
From secure login to claimant filing, administrative adjudication, finance release, and migration-backed archive governance.
Entry pointStep 1 of 6
Secure Login
Member or staff enters through the unified LTAP authentication gateway.
- Email or SMS login
- Claimant/staff identity lookup
- Fallback admin recognition
The same six steps, with who does what
Prefer to read it straight down? Here is each step with the person responsible and the usual time it takes.
- 1
Sign in and open the request
Use the e-mail address or mobile number you registered with PSMBFI. No special login to remember.
Done by: YouUsual time: 5 minutes
- 2
Tell us who is travelling
Names, dates, and the reason for the trip. Write it the way you would say it out loud.
Done by: YouUsual time: 10 minutes
- 3You are here
Send your documents
Upload photos of your papers, or hand them in at any service office. A checklist shows exactly what is needed.
Done by: You, or your familyUsual time: Same day
- 4
A staff member reviews your file
One person owns your folder from here to the end, and you have their direct number.
Done by: Your named officerUsual time: Up to 3 working days
- 5
You receive a written decision
Either an approval, or a short list of what to fix. Always in plain words, never a code.
Done by: PSMBFIUsual time: 1 working day after review
- 6
Your assistance is released
The benefit is paid or the legal support begins, and you get a confirmation you can keep.
Done by: Finance officeUsual time: 3 to 5 working days